Fleeters are true to size for most people who have tried them. We recommend selecting your usual size. If you are between two sizes, we suggest going with the larger one. Our size chart is available to help you choose the Fleeters size that best fits your feet.

Of course, you will have 14-days to request your exchange through our Return Portal

We are a slow fashion company committed to producing our items using ethical and sustainable practices. A big part of this commitment revolves around producing the right quantity of items to minimize overproduction and reduce waste. When you place a pre-order, your payment will be collected upfront to reserve your item. There is a 14e discount on pre-order purchases versus stock purchases.

Our pricing options are based on your purchase type. 

• A pair of Fleeters is priced at 159€ for a direct order. This means your item is available in stock and will be shipped within a few days. 
• We currently offer a few discontinued models at a reduced price of 139€.
• For pre-order purchases (i.e. your Fleeters are not produced yet), we offer a 14€ discount compared to the stock price to compensate for the delivery delay. A pair will cost you 145.00€ on pre-order.

No restocking is planned at the moment on our current collection. However, our new collection will be arriving in a few weeks, bringing you exciting new designs and some similar styles. Stay tuned for pre-orders opening end of October!

If an item is not available to purchase online with either an order or a pre-order, it means it will not be back in production. However, we will feature similar designs in our upcoming Autumn collection.

When a size option is not displayed, it does not exist anymore for this specific model.

We are mostly selling online on our website at the moment. However, we are working hard to have our Fleeters available in physical locations. They are already available at the following retailers:

Pedi Power - Zurich, Switzerland

Stopa - Belgrade, Serbia

Barefoot You - Barcelona & Madrid, Spain

Ta Mali Svet - Koper, Slovenia

Mala Maša - Nova Gorica, Slovenia

Kakadu - Ljubljana, Slovenia

Barefoot Booby - Ljubljana, Slovenia

Bare Corner

Mada Baby Store - Setúbal, Portugal

Wide Toes - Jakobstad, Finland

Salamander by Hollenbach - Heidelberg, Germany

Salamander Klauser - Krefeld, Germany

Salamander Fink Schuhe -Sulzbach, Germany

We also plan to establish selling points across France, the UK, and Canada by the Fall. Stay tuned for these exciting updates by subscribing to our Newsletter.

Our products are manufactured in Portugal and made from environmentally friendly materials, which are recycled and bio-based. We make it a priority to reduce the impact of our sneakers’ production and minimize waste. To do so, we work with BCome to make sure everything - from the composition of our sneakers to the manufacture and transport of raw materials - is traceable.

Learn more about our shoes’ components and BCome.

Barefoot shoes are designed to get you closer to Earth. Our Fleeters’ soles are 5mm thick.

There isn’t any drop in our Fleeters. Barefoot shoes are flat by definition allowing for an overall better body posture.

Our women and men models are the same shape and volume.

Our barefoot socks are made of 90% cotton and 10% nylon. They have been developed with a larger toebox to provide maximum comfort for your toes, combined with great freedom of movement. They represent an adapted version of true toe socks. We are still in the development phase for this pair of socks. Our long-term goal is to achieve a pair of 100% barefoot socks that meet your expectations.

The flexibility of the sole is a feature of barefoot shoes. A flexible sole adapts to your foot's movements, allowing it to move naturally. This flexibility is intentional, enabling the shoe to adapt perfectly to your movements.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

We deliver in most countries worldwide. Shipping costs will apply, and will be added at checkout.

We currently do not ship to a few locations. These exceptions will not appear in the drop-down list on the Check Out page.

If your item is available in stock at the time of your purchase, our warehouse will usually process it within 48 hours. You should then count 2 to 5 days for shipments within Europe, and at least 7 days for Worldwide shipments outside of Europe. 

If you have placed a pre-order, the estimated shipping timeline will be clearly stated on the product page. Please note that these dates are estimates and may be subject to change to ensure quality and sustainability. We will make sure to keep you informed about any changes to the estimated production and shipping timelines.

We partner with Colissimo and Colissimo International for shipments within Europe and DHL for worldwide deliveries. Once your order is dispatched, you will receive a tracking link enabling you to monitor the progress of your package.

If you are ordering from outside of the EU you may have to pay import tax and duty charges. You may be asked to pay these once your order arrives in the delivery country. Usually, no additional taxes are involved when you order one or two pairs of Fleeters.

Fleeters are not liable for any import tax or duty charges issued by your country's national import office. Such charges are issued to the recipient and are not controlled by Fleeters in any way. Import taxes and taxes vary from country to country and they depend on the value of your order. If in doubt please consult your country's governmental or national import office website for further information.

To ensure your orders are delivered before Christmas, please follow these deadlines:

• Europe: Place your order by December 16th.
• Outside Europe: Place your order by December 13th.

We offer a variety of payment methods, including Credit/Debit Cards (Visa, MasterCard, American Express), PayPal, and Klarna.

Please check your Spam folder, if not there either get in touch and our team will be happy to assist you.

To enter your coupon code, use the dedicated field during the checkout process, just before finalizing your order in the order summary section. Please note that some promotional codes or vouchers are subject to conditions and may not be combinable with other offers. If your code/voucher does not work, please contact us. 

Of course, you can request the exchange through our RETURN PORTAL . You will then receive a return label. We cover the shipping cost for exchanges.

You will have 2 options when going through this process:

#1 Exchange for the item of your choice available in stock. Postage included!

#2 Receive a voucher valid for a year and including an extra 12.99€ for you to purchase a complementary pair of socks.

N.B.: Although, sizing can slightly vary according to one's preferences and habits (i.e. if you like wearing your shoes tight for example) our comprehensive size chart should help you pick the correct Fleeters size for your feet.

Our exchange process takes about two weeks from the time you send your return until it's validated by our warehouse. Once this validation is completed by our team, we automatically create a new order and proceed with its shipment. You will receive an email containing your new order number.

You have 14 days after receiving your item to request a Refund through our RETURN PORTAL. 

By going through this process you will then receive a return label.

We will assume part of the shipping cost but a small amount will remain at your charge (5€ for Europe, 25USD for the US). As a startup, we are not yet able to cover the whole shipping for this kind of request.

To be eligible for a return, your item must be in its original condition and packaging. Once your item is back in our warehouse and checked, we will issue your refund and you will be notified by e-mail. It usually takes a few days for this refund to arrive in your bank account.

The refund takes about 5 to 10 business days to be processed once we receive your returned item. You will receive a confirmation email once the refund has been issued.

Our Fleeters are handmade with environmentally friendly materials. They are suitable for regular weather conditions; however, they are not 100% waterproof, so they are not recommended for heavy rain or storms.

To preserve the original quality of your pair, gently clean them with neutral soap and a damp cloth. Avoid using a washing machine to prevent irreversible damage.